ISO Certification


What is ISO?

ISO management standards are a series of frameworks that help you run your business effectively. ISO certification is proof from a third party, such as ourselves, that you comply with an ISO management standard. ISO certification gives your organisation credibility. ISO does not actually “certify” any group directly. Rather there are certification organizations that perform that task of auditing and then certify an organization’s quality management systems. These groups (often known as registrars), must themselves be certified under a separate standard, ISO/IEC TS 17021.

Why should I apply for ISO Certification?

For Companies:

  • Affords senior management with an effective management process.
  • Sets out areas of obligation across the company.
  • It is also necessary if you want to tender for some public sector workers.
  • Helps to Converse a positive message to employees and customers.
  • Classifies and also emboldens more effective and time-saving processes.
  • Highlights the deficiencies.
  • Helps to reduce company costs.
  • Affords for continuous assessment and for enhancement.
  • Affords marketing opportunities.

For Customers:

  • Benefits in delivery on time.
  • Affords right first time attitude.
  • There are fewer returned products and complaints.
  • Independent audit determines the commitment to quality.

How to apply for ISO Certification?

  • APPLICATION OR CONTRACT NEEDS TO BE CREATED: A contract should be made by both the applicant and the registrar. This contract basically defines the rights and obligations of both the parties which include the liability issues, access rights and confidentiality.
  • REVIEW OF DOCUMENTS: The ISO auditor will view all the company quality documents & manuals related to the various procedures & policies which are followed in the organization. Review of the present work will help the ISO auditor to identify the loopholes against the requirements specified in the ISO standards.
  • ACTION PLAN: After the ISO auditor communicates the loopholes in the company, they need to create an action plan to eliminate these loopholes and prepare a list of the necessary tasks to be performed to bring the required changes in the company. All the employees should be aware of the ISO standards in terms of quality standards and work efficiency.
  • INITIAL CERTIFICATION AUDIT: The initial certification audit is divided into two classifications – Stage 1 and Stage 2

Stage 1: The ISO auditor will audit the required changes made by the company. Auditor will then try to detect the necessary non-conformities in the organization procedures and systems to the preferred quality management system. They will divide these non-conformities into major and minor non-conformities. The applicant must prudently assess all these non-conformities and get it done as per the preferred quality standards through modification in the techniques and processes used by the company.

Stage 2: After all the necessary changes are done in the company, the final auditing is done by the auditor. The auditor will check if all the non-conformities have been disregarded or not as per ISO quality standards. If the ISO auditor is contented, final ISO audit report is prepared and forwarded to the registrar.

  • COMPLETION OF THE ISO CERTIFICATION: After addressing all the non-conformities final conclusions are put in the ISO audit report, ISO certification is granted by the registrar.
  • SURVEILLANCE AUDITS: Surveillance audit is generally conducted to make sure that ISO quality standards are being maintained by the company. It is conducted from time to time.

Proofs required for ISO Certification?

We cannot arrive at the exact number and type of documentation needed for a specific organization as it varies from organization to organization depending on the scope of services, applicability of clauses and their niche area of concern & requirement etc. Therefore, we can only broadly discuss the most tentative set of documents, in general.

ISO 9001:2015, which is also called as ‘Quality Management System’ or simply QMS, has requirements to establish a Process Dependent Management System (PDMS). This can be established by implementing, documenting, maintaining and effectively monitoring the management system, as per the clause-wise requirements mentioned in the ISO 9001:2015 standard.

A tentative range of documents which an organization may need to exhibit their compliance during an ISO 9001:2015 audit, as categorized under Mandatory documents, Mandatory records and Non-mandatory documents, are as follows:

Mandatory documents:

  • Scope of the Quality Management System (QMS) (clause 4.3)
  • Quality policy (clause 5.2)
  • Quality objectives (clause 6.2)
  • Criteria for evaluation and selection of suppliers (clause 8.4.1)